SHIPPING POLICY
Last updated: September 7, 2026
Shipping is FREE on all orders over $99 to customers within the United States (excluding AK and HI).
We don't want to mess around with fine print and extra charges; we like things to be simple and easy.
Want to know about our Returns Policy? Read more here: https://everbluepond.com/pages/easy-returns
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will typically ship within 3 to 5 business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order, feel free to follow up with us at support@everbluepond.com.
Delivery dates and transit times are estimates only. Everblue Pond is not responsible for delays caused by carriers, weather, or circumstances outside our control.
International Orders:
Please be aware that our products are made specifically for the United States market and are designed to operate on US electrical standards (120V or 240V, 60Hz, depending on the product). They may not be compatible with the electrical systems used in other countries.
Our products have generally not been certified for use with other countries' electrical safety standards, but all of our products are certified to USA standards.
We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions, we will provide an up to date shipping price quote for you on request.
If you are happy with our shipping quote, we will prepare an order and payment through our ultra secure online payment gateway.
Damages:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, make note of it on the delivery receipt when signing, or do not accept the delivery. Signing without noting damage tells the carrier the shipment arrived in good condition, which can result in a damage claim being denied.
If you do accept delivery, you are required to immediately take photos using your smartphone or camera of the damaged packaging and any damaged products inside.
If your item(s) arrive damaged, please send photos to support@everbluepond.com within 48 hours of delivery, then visit our Returns page and start your return claim online. Damage reported after 48 hours, or without photos, may not be eligible for a claim through the carrier or manufacturer. Please keep all original packaging until your claim is resolved.
Everblue Pond is not responsible for shipping damage that cannot be claimed with the carrier or manufacturer because it was not noted at delivery or was not reported within the required time frame.
